Vehicle user: Only the person(s) written in the contract and delivery form can use the vehicle you rented. All insurance guarantees will be invalidated in case of any damage that may occur in the event that third parties not specified in the said documents use the vehicle.
You can contact our branches to add vehicle users. A maximum of 2 additional drivers can be defined for a vehicle. The age and license year conditions applicable to vehicle groups also apply to additional drivers.
Receiving the vehicle you have booked: In order to receive the vehicle you have booked, you must have the following documents at the time of delivery of the vehicle, keep them with you at the time of delivery, and present them when requested.
1 Driver's License issued by the competent authorities of the Republic of Turkey for Turkish citizens
2. A credit card issued in the name of the renter (double credit card is required in some vehicle groups)
3. An invoice documenting your residence address (telecom, water, electricity, etc.)
4. For Turkish or foreign nationals living abroad, at the time of delivery, along with the valid driver's license, the original passport showing that they have just entered Turkey and the entry stamp to Turkey taken within the last 6 months from the end of the car rental period are checked.
In Detay Rent a Car branches, electronic commerce V-POS infrastructure of the relevant banks is used, the security of which is approved by the contracted banks, supported by 3-D secure payment. For this reason, your credit card that you will use during the rental must be open to internet shopping.
Even though they have a reservation, the vehicle will not be delivered to people who do not meet the above-mentioned conditions and do not have their driver's license and credit cards with them at the time of delivery of the vehicle. In such a case, the cancellation and refund conditions are the same. Fees are not refundable.
Fuel: You must deliver the vehicle at the fuel level you received. If you return it with missing fuel, the fuel cost and service fee will be charged. No refund will be made in case of excess fuel.
Returning to a Different Branch: It is possible to return your vehicle to a different branch than the one you rented. In this case, a one-way fee is charged.
Traveling Abroad: The insurances of our vehicles are not valid abroad. You can contact our branches to obtain the necessary permits and guarantees.
Rental Period: Our vehicles are charged at least 24 hours per day and 30 days per month.
Extension of time: If you request to use the vehicle for a longer period than the date specified in the contract, you must contact our branches to extend the rental period. If the vehicle is brought late without extending the time, the delay fees are collected with an increase of 100%.
Shortening Time: If you request to return the vehicle earlier than the date specified in the contract, you should contact our branches and shorten the rental period. Deductions are made in accordance with the reservation cancellation and change rules in shortening the time.
No Show: Your vehicle is 60 minutes from the delivery time specified in your reservation. It is kept ready at our branches throughout the year. If the vehicle is not received within the specified time, the vehicle cannot be guaranteed. In case of possible delay, you can make your payment by contacting our branches in order not to lose your vehicle warranty. Your reservation in No Show status will be canceled without refund after 4 hours, even if the payment has been made.
Our Insurance and Guarantees: Our insurance coverages may vary in our prices and campaigns. Your vehicle is under 100% insurance coverage against any damage that may occur. Additional collaterals that you can obtain in addition to your existing collaterals are summarized below.
Practical Damage Assurance: It ensures that your one-sided damages up to 1,500 TL are repaired with a statement without an official report/report.
Ultra Practical Damage Assurance: It provides the assurance of repairs by declaration in one-sided damages up to the limit of 3.500 TL + the parts that are not covered by the insurance coverage, such as tires.
Maximum Assurance Package: It is the widest assurance package that includes all practical damage, personal accident, increased financial liability assurances.
Additional products and services: The additional products and services we offer for you to use your vehicle more comfortably are summarized below. You can get information from our branches for fees and reservations.
Child seat, Delivery and return, Young driver service, Additional driver service, Chain, Internet
Important warning! In order for your insurance to be valid in case of any damage, you must notify the traffic police or the traffic gendarmerie teams and get an accident report and alcohol report without moving your vehicle from the accident site.
In traffic accidents involving more than one vehicle resulting in only material damage, a "material damage accident report" can be drawn up if the persons involved in the accident agree with the way the accident occurred.
If the vehicle is stolen, the police must be contacted and a theft detection report must be obtained. The key of the vehicle must be handed over to us together with the report received.
Age and license year conditions: Minimum age and license year information depending on vehicle groups are shown on the vehicle reservation page.
It is the user's responsibility to check that these conditions are met.
Vehicle usage mileage limits: Daily and monthly rental mileage limits depending on vehicle groups are shown on the vehicle reservation page. Uses over specified kilometers are charged per kilometer; 2 TL in the economy segment, 3 TL in the middle segment and 5 TL in the upper segment are charged.
The maximum kilometer limit to be applied per agreement for daily rentals is the monthly rental kilometer limit applicable for the relevant vehicle group.
Extra 1000 km Package: 600 TL for Economy Segment, 850 TL for Middle Segment, 1500 TL for Upper Segment
Guarantee Fee: During the rental, the amount of collateral determined according to the vehicle groups is collected from your credit card, apart from the vehicle rental fee. Depending on your Findeks score and your financial situation on the date of the report, the amount of collateral may be applied differently at the time of delivery of the vehicle.
If the vehicle is received completely and undamaged, the said deposit will be fully refunded to your card within 28 days at the latest. In order to rent the vehicle, you must be able to present a credit card registered in your name during the rental. It is not possible to benefit from the car rental service with a credit card that is not in the name of the renter.
Findeks: During the rental, a Findeks query is made about the lessor. Rental service can be offered in line with the limited financial score of the lessor within the framework determined by Findeks. If it is not possible to check the Findeks score or if the score is not sufficient for the rental of the desired vehicle, it is not possible to rent a car. In cases where Findeks inquiry is not allowed and/or allowed, the reservation fee is not refunded due to cancellation.
Cancellation and change of reservation:
1. Early Booking Campaigns: In early booking campaigns, only the start date and time of the rental can be shortened towards the end of the rental. No refunds are possible.
2. Prepaid reservations: In your prepaid reservations, you can change the vehicle group in addition to the changes you can make in early reservation campaigns.
Some changes may cause price differences. If you cancel your reservation 48 hours or more before the start of the rental, the entire rental fee will be refunded. No refunds are made for reservations less than 48 hours old.
3. Postpaid reservations: There is no cancellation or change fee for postpaid reservations. Some changes may cause price differences. For the reservations you have made with payment, the rental fee will be refunded to your credit card 1 month after the cancellation date for security reasons.
If a prepaid reservation is made despite not meeting the conditions specified in these rental conditions, such as age, driver's license, credit card, etc., the above-mentioned cancellation refund period forms and conditions will be valid. If such a situation is detected at the time of delivery, it will be considered a last-minute cancellation and no refund will be made.